Terms & Conditions

Department of Trade & Industry Standards And Compliance

Description of goods or services

WSE is a technological company provided software development and consultancy services. See about us for more information on what we do.

Copyright

All products, designs, and content here is owned by Works Software & Engineering Ltd. and is protected under international copyright laws. All rights reserved. No part of our products, designs or content can be reproducted and distributed without written consent.

Refund Policy & License Transfer

If you are not satisfied with your product, a refund request can be made, and if meets our refund criteria, money will be refunded within 30 days. You must not have created any licenses or logged into our software portal. All software portal actions are logged. Versions 2.x+ licensing is now done on Niagara Central. No licenses must have been issued from Niagara Central. Licenses are non-transferable unless they are marked as 'replaced' on Niagara central. Once a host ID is nominated on Niagara Central, it cannot be transferred unless the jace/supervisor fails and/or is issued a new host id. If you are unsure about a product please ask for a limited trial. Refund requests must be made within 3 days of purchase. If you have a doubt about any product, then ask for a free trial (only available for some products), or try any of our free products to see how it all works. If you plan to setup the graphics on your enginners machine and then transfer it to your customers machine when ready, then please contact us regarding this so we can issue you an engineering license for your local machine.

Free Products

Free products are sold "as-is". If the licensing is bound to a Niagara installation Host ID, then each free product is limited to 1 host id per account email address. You can have 2 licenses if one license is an OFFICE-DEMO license and the other is on a supervisor or JACE. Personal emails addresses will not be accepted. Once a host ID is nominated on Niagara Central, it cannot be transferred unless the jace/supervisor fails and issued a new host id. Please allow 24-48 hours to issue a license from Tridium. If its an OFFICE-DEMO license, then the Free product will only run for the duration of that license. Free Products cannot be redistributed without permission. There will be limited support on Free products, so please see the website and help manual if applicable.

Maintenance Fee

The Maintenance Fee is OPTIONAL as is per customer, not per product. So if you have 20 of our products, then it is only paid once. It covers Niagara modules and services. It excludes our View Builder IOT product which is subscription based. The current amount is £69.00 GBP excluding VAT (EU) ($85.00 USD or €81.00 EU) VAT is only applied to EU customers. If it is not paid yearly, you will not be able to download the latest modules and files. The maintenance fee is applicable 1 year after initial software purchase. If you purchase a new product and your maintenance has expired, then you will not be able to download the new product. Your product will continue to work as normal and expire in-line with your Tridium license. We will send you an invoice for the maintenance fee by August of each year. If you have any queries regarding this please contact us. All new customers do not pay the maintenance fee until the following maintenance period. Use the links below to pay the charge; once received we'll update your account:

US Customers

GB incl VAT

EUR

Defects/New Additional Features/Support

Any additional features required which are not considered defects will incur a development cost. The cost will depend on the requirement and we will inform you beforehand for your approval. Any support outside the scope of what is already listed on the product page or help will incur as support cost. You will be notified of this when contacting support and will need your approval before commencing. Any defects for paid products will be sorted out by our development in due course. Defects will be put on our backlog and sorted by priority. New features which enhance the product and are not bespoke just for one customer will not incur any charges.

Delivery Policy

Software developed is delivered via access to source control, zipped file, or a pre agreed process.

Transaction Currencies

We accept payment in GBP, EUR, USD.

Payment Options

We accept payment via bank transfer or online using the following card types:

For Alternative Payments methods:

Please Contact Us

Questions or Suggestions

If you have any questions or suggestions regarding this page, or believe we are not properly adhering to it, please contact us using the contact details on the contact page.